Shipping
Marco Bicego jewelry is delivered by DHL express courier service that guarantees the company and its customers fast delivery and maximum reliability. Each order is always delivered in one single shipment, i.e. no split shipments are made.
Shipping and returns are always free.
During Holiday season enjoy a free gift packaging, with an elegant greetings card and special present from Marco Bicego.
Please see our Terms of Sale for more information, or take a look at the bullet points here below:
Orders
Do you offer gift packaging?
Yes! We always offer complimentary gift packaging. Just select this option in your shopping cart and leave a custom note if you'd like.
How can I cancel my order?
If you need to cancel your order before it has shipped, please contact us at customerservice.eu@marcobicego.com. Unfortunately, once your order has shipped, you will need to return it for a refund if you are unsatisfied with your purchase.
Do you allow special orders?
Yes, we are here to help. Please send your request to customerservice.eu@marcobicego.com and we will do our best to help you get the item you are looking for. All special orders, which include any item or length not currently sold on the website, are final sale.
Orders placed for rings in different sizes are subject to our return policy.
Is it possible to have an item engraved through the online boutique?
Yes, some styles can be engraved. If you want to check on the feasibility, please contact customer service for more information by sending an email to customerservice.eu@marcobicego.com
This service is free of charge.
Shipping
What is the processing and delivery time?
For delivery by Dec 24:
- Order by Dec 17th for all in-stock pieces.
- If you're unsure about the availability of your desired piece, please reach out to our customer service for assistance!
Every piece ordered online is made-to-order specifically for each client, therefore it’s a unique, handmade piece. Please take a look the product pages for more information about the pieces, including the time of delivery.
We always ship with DHL Express tracked courier, so it takes maximum 48 hours to arrive at destination from the moment the parcel leaves our warehouse.
What countries do you ship to?
We currently ship to all European Union countries. To purchase from the US website, please take a look to the US website us.marcobicego.com
What happens if my order is not delivered on the first attempt?
If for any reason the delivery attempt is unsuccessful, DHL will retry at least two times.
After that, the packaghe will be held to the nearest DHL Point. During this period, you may contact DHL to schedule a new delivery attempt, or collect the item at the hold location.
If the package is not picked up, or other arrangements made, DHL will automatically return the package to us. Should this occur, your order will be considered tactically cancelled and we will proceed with a refund of the amount paid once the item has been returned to us.
Packaging
Every piece of jewelry is packaged in a branded box with a shopping bag and the signature bow closure. If you require a gift pack, you will be additionally provided with a ribbon-wrapped case and an envelope with a customisable white card.
Marco Bicego S.p.A. has long been committed to sustainability and environmental protection. For this reason, all paper used in packaging or for explanatory and promotional material related to collections and brand are FSC (Forest Stewardship Council) certified and responsibly sourced.
